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If for any reason you would like to return your package, you can do so within 28 days of receiving your package. Please use our returns portal above to process your return but note,
All items must be returned in original condition with all tags and hygiene stickers attached in original packaging. Garments must not be worn or washed.
Items must be returned within 28 days of receipt. Any received thereafter may be declined for refund. Your full refund will be processed within 3-5 business days of receiving.
You are able to make a return, exchange, get store credit & notify us of a faulty item.
All returns are still paid for by the customer and will be deducted from your refund amount. (Price outlined below)
Follow these steps for your return:
- Enter your Order Number which you will have received by email when you placed the original order.
- Make sure to add the # in front of the number
- Select the item(s) you would like to return.
- Select if you would like to Return, Exchange or take a Store Credit for each of your items.
- We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
- The Store Credit will be sent to you in the form of a virtual gift card that retains value.
- This means you can use it as many times as you want until the balance reaches 0.
- Download the QR code.
- Drop it off at your nearest 'Drop Off Point' shown from the portal. Once we receive and verify your returned items, your new replacements will automatically be sent out to you, it’s as easy as that.
- Please allow up to 14 working days for returns to be processed once we have received them.
- The return shipping will be deducted from the refund and then the remaining refund will be issued via the original method of payment.
Return Shipping Cost
If you are returning your item(s) for a refund, you are able to generate a pre-paid returns label. A deduction fee will then be taken from your refund to cover part of the return shipping cost. We off-set the cost of the return shipping so that this cost is shared.
- For our UK customers, £3.50 will be deducted from your refund.
- For our US customers, $15.00 USD will be deducted from your refund.